privacy policy
we respect your privacy and are committed to protecting your personal data.
1. who we are
PrintPro LLC ("we", "us", "our") operates the website www.print-pro.store and the physical Assistance shop at 30 N Gould St Ste R, Sheridan, WY 82801. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or use our services.
2. information we collect
We may collect the following categories of personal information:
identity data
name, username, title
contact data
billing address, email, phone
transaction data
payment details, order history
technical data
IP address, browser, device info
We do not intentionally collect sensitive data (race, religion, health information). If you provide Assistance services, we may temporarily hold device serial numbers solely for warranty tracking.
3. how we use your information
We use your personal data for the following purposes:
- To process and fulfill your orders (including Assistance services).
- To communicate about order status, updates, or support.
- To improve our website, products, and customer service.
- To comply with legal obligations (tax records, warranty laws).
- With your consent, to send marketing offers (you may opt out anytime).
4. legal basis (for EEA/UK customers)
If you are in the European Economic Area or UK, our legal basis for processing your data includes:
- Performance of a contract (e.g., fulfilling orders).
- Legitimate interests (e.g., improving our services, fraud prevention).
- Compliance with legal obligations.
- Your consent (for marketing).
5. sharing your information
We may share your data with:
- Shipping carriers (USPS, UPS, FedEx) to deliver orders.
- Payment processors (Stripe, PayPal) – we do not store card details.
- Analytics providers (Google Analytics) – anonymized.
- Law enforcement if required by law.
We never sell your personal information to third parties.
6. cookies & tracking
Our website uses cookies to enhance browsing, analyze traffic, and support chat functions. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
third‑party cookies: We use Zoho SalesIQ for live chat and Clixtell for call tracking. These services may set their own cookies. Refer to their privacy policies for details.
7. data retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order information is kept for 7 years to comply with tax laws. After that, it is securely deleted or anonymized.
8. your privacy rights
Depending on your location, you may have the following rights:
- Access: request a copy of your data.
- Rectification: correct inaccurate data.
- Erasure: request deletion (subject to legal holds).
- Restriction: limit processing in certain cases.
- Portability: receive your data in a machine‑readable format.
- Opt‑out: withdraw consent for marketing.
To exercise any of these rights, contact us at privacy@print-pro.store or call +1 (833) 632-8717. We will respond within 30 days.
9. children's privacy
Our website and services are not directed to individuals under 13. We do not knowingly collect data from children. If you believe we have inadvertently collected information from a child, please contact us to delete it.
10. changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date at the top reflects the latest revision. Material changes will be notified via email or a prominent notice on our site.
11. contact us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
PrintPro LLC
attn: Privacy Officer
30 N Gould St Ste R, Sheridan, WY 82801
email: privacy@print-pro.store
phone: +1 (833) 632-8717